Transform Your Business with Telegram & Viber Bots

Automation of Processes with Bots

We develop Telegram and Viber bots that automate customer interactions, order processing, and business workflows. Our solutions are tailored to your needs, integrate with CRM systems, and operate 24/7.

• Automated Customer Requests
• CRM Integration
• Customized Scenarios
• 24/7 Support

See Our Bots in Action

Below is a sample Telegram bot built with Python, showcasing automated responses and CRM integration.

# ✨ Telegram Bot for Customer Automation ✨
# Built with python-telegram-bot
# Features: Greeting, /start command, CRM integration

from telegram import Update
from telegram.ext import Application, CommandHandler, ContextTypes
import requests  # For CRM integration
import logging

# ⚙️ Setup logging
logging.basicConfig(format="%(asctime)s - %(name)s - %(levelname)s - %(message)s", level=logging.INFO)
logger = logging.getLogger(__name__)

# 🔑 Bot token (get from @BotFather)
BOT_TOKEN = "YOUR_BOT_TOKEN_HERE"

# 🚀 /start command
async def start(update: Update, context: ContextTypes.DEFAULT_TYPE) -> None:
    user = update.effective_user
    welcome_message = (
        f"👋 Hi, {user.first_name}!\n"
        "I'm your personal bot by Programm IT 🤖\n"
        "I can help with orders, answer FAQs, or sync data to your CRM.\n"
        "Let me know how I can assist! 😊"
    )
    await update.message.reply_text(welcome_message)
    logger.info(f"User {user.id} started the bot")

    # 📡 Simulate CRM integration
    crm_data = {
        "user_id": user.id,
        "name": user.first_name,
        "action": "start_command"
    }
    try:
        response = requests.post("https://your-crm-api.com/leads", json=crm_data)
        logger.info(f"CRM data sent: {response.status_code}")
    except Exception as e:
        logger.error(f"CRM error: {e}")

# 🌟 Main function
def main() -> None:
    # 🛠️ Initialize bot
    application = Application.builder().token(BOT_TOKEN).build()

    # 📌 Register /start handler
    application.add_handler(CommandHandler("start", start))

    # 🔥 Start bot
    logger.info("Bot started!")
    application.run_polling(allowed_updates=Update.ALL_TYPES)

if __name__ == "__main__":
    main()
                            

This bot is written in Python using the python-telegram-bot library. It can be extended with order processing, FAQs, or Viber support.